Call Center Agent engaging with potential customers and developing sales strategies in a hybrid work environment. Responsible for managing customer relationships and contributing to sales goals.
About the role
- Agentes de Atendimento N1 no home office, focados no atendimento de E-commerce chocolate. Trabalhando em equipe e orientando clientes em processos e sistemas.
Responsibilities
- Handle customer contacts via voice and Microsoft Teams;
- Guide customers in using company systems and the corporate app;
- Explain features, processes, workflows, and operational requirements;
- Assist with sending documentation and clarifying usage rules;
- Handle inquiries related to sensitive shipments (high volume or high value);
- Follow safety and security procedures applicable to the transportation and logistics sector;
- Record interactions, referrals, and information in the system;
- Escalate requests according to the defined support workflow.
Requirements
- High school diploma or equivalent;
- Ability to work in a remote (home office) model;
- Have an appropriate home office workspace (desk, chair, and a quiet environment);
- Reside in São Paulo / Greater São Paulo area;
- Availability to work on-site at the Osasco office when required by the company/management;
- Wired internet connection with at least 10 Mbps (not Wi-Fi);
- Strong verbal and written communication skills;
- Consultative, patient, and solution-oriented profile;
- Ability to explain processes and guide users;
- Availability to work Monday to Friday, 9:00 AM to 6:00 PM.
Benefits
- Meal allowance (food voucher)
- Childcare assistance (children up to 24 months)
- Transportation voucher
- TotalPass
- Life insurance
- Discounts on courses, college/university tuition, and amusement parks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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