Technical Risk Analyst identifying risks related to technology infrastructure at Navy Federal. Collaborating with teams to develop risk management strategies against cyber threats.
About the role
- Contact Center Specialist II for CoxHealth managing interactions with consumers and ensuring access to providers. Handling inquiries, centralized scheduling, and enhancing customer service experience.
Responsibilities
- Managing interactions with consumers to ensure high level of customer service.
- Answering consumer inquires.
- Directing them to the appropriate department.
- Centralized scheduling services for clinics.
- Other duties related to ensure patients can easily access their provider(s).
Requirements
- Required: High school diploma or Equivalent
- Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills.
- Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience
- Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
- Problem solving skills to analyze and respond to consumer inquires
- Ability to work independently and as a member of a team
- Possess excellent time management skills
- Professional written and verbal communication skills
- Proficient in Microsoft Office Programs as well as healthcare related programs
- Ability to multi-task, manage call volume and prioritize patient needs
- Ability to make timely decisions and provide best possible outcome
- Competency in required skills as a Contact Center Specialist I or equivalent skills
Benefits
- Medical
- Vision
- Dental
- Retirement Plan with employer match
- and many more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Technical Risk Analyst responsible for identifying and mitigating technical risks for the organization. Collaborates with teams to ensure compliance and develop risk management strategies.
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