Transportation Analyst at Midea Carrier focusing on e-commerce logistics performance and solutions implementation. Collaborating with various teams to enhance service level and reduce costs.
Responsibilities
Monitor carrier performance, identify issues and propose solutions;
Implement solutions to optimize product delivery, improve service levels and reduce costs;
Monitor and analyze transportation KPIs (delivery lead time, failed delivery rate, etc.);
Support team assistants;
Resolve customer issues and questions related to product delivery;
Track and manage complaints and returns/feedback;
Identify bottlenecks and opportunities for improvement in transportation processes;
Participate in developing strategies to optimize the e-commerce transportation process;
Analyze data and performance indicators for e-commerce logistics;
Prepare reports and dashboards to present logistics performance;
Identify trends and develop predictive metrics;
Maintain relationships with carriers and logistics partners;
Coordinate and integrate with other company areas (commercial/sales, Customer Service (SAC), Distribution Center (DC), etc.);
Participate in setting area goals and objectives;
Monitor contracts with carriers and logistics service providers.
Requirements
Bachelor’s degree completed in Logistics, Business Administration, International Trade, Engineering, or related fields;
Proven experience in e-commerce transportation operations is required;
Advanced Excel skills;
Knowledge of processes, continuous improvement and strong written and verbal communication skills;
Expected behaviors: proactivity, initiative and problem-solving ability.
Benefits
Medical and dental insurance;
Meal allowance;
Transportation allowance;
Life insurance;
Private pension plan;
PAR - Profit Sharing (Participation in Profits and Results);
Discounts on Midea Carrier products for you, friends and family;
Midea Carrier Education Program - subsidy provided to employees for ongoing development and learning at colleges, universities and educational institutions (after 12 months with the company);
Testers Program - aims to improve the quality and efficiency of Midea Carrier products through employee use and evaluation.
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