Customer Service Specialist providing B2B support for dealers in Denmark, Sweden, and Norway at Parts Europe. Primary responsibilities include order management and customer relationship building.
About the role
- Join Paxton as a Technical Customer Service Advisor providing UK customers with technical support via multiple channels. Troubleshoot and resolve issues with a focus on customer service excellence.
Responsibilities
- Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our UK customers.
- Delivering accurate technical product support to our UK installers or customers via phone, email, or webchat.
- Handling any sales or returns process requests
- Troubleshooting, diagnosing, and resolving installation issues in a timely manner
- Working closely with other teams within Paxton to trial and test new products or features
Requirements
- For you to be passionate about providing first class customer service and want to learn a diverse product range.
- Do what you do best and learn about our products and technology and confidently communicate with customers.
- The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply *anyway*.
Benefits
- We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, monthly internal events and more. It’s rare you won’t see something going on!
- Private medical insurance (Opt in) and healthcare cash-back plan with Health Shield.
- Join a Carbon Neutral company – Paxton is Carbon Neutral in the UK, France, Germany & South Africa!
- Modern offices, collaboration spaces, onsite mini-gym, and a gourmet café with subsidised food.
- Discounted fitness memberships up to 75% off in your area with GymFlex.
- Collaborative internal group initiatives like the Green Team, EDI Team, or the Charity Team.
- Tech, bike, and travel or season ticket loans.
- 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
- Recognised as one of the Best Companies to Work for in the UK, by Best Companies™.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Specialist supporting Spanish market at bsport, providing exceptional support through Intercom and email. Collaborating with teams to enhance customer experience and resolving inquiries professionally.
Sales Support Representative at Ferguson assisting customers with product solutions and delivering top - notch service. Collaborating with sales and internal teams to ensure customer satisfaction and efficiency in processes.
Customer Service Advisor handling inquiries for General Insurance. Supporting customers through phone and email in a part - time hybrid role.
Customer Service Analyst providing support to customers in order processing and digital access. Collaborating with teams to ensure timely resolutions and a seamless customer experience.
Customer Support Executive responsible for helping customers with fraud prevention and money laundering solutions. Engaging with clients and assisting with inquiries in a dynamic startup environment.
Customer Care Representative for Global Furniture Group addressing customer inquiries via email and phone. Support operations for dealers and territory managers in a fast paced environment.
Customer Service Representative at Hamilton Health Center serving as the primary contact for patient access. Scheduling appointments, verifying information, and maintaining high accuracy in patient data management.
Process Analyst optimizing end - to - end customer care processes at Tenpo, Chile's first Neobank. Analyzing and redesigning workflows to enhance efficiency and customer experience.
Providing efficient Level 2 remote support to maintain IT services for clients at Corsica. Resolving complex issues with strong technical knowledge and communication skills.