Hybrid Service Advisor – Field Service

at Zeppelin Group

• Job title: Service Advisor – Field Service
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Hannover, Germany

About the role

• Service consultant in sales and customer support for construction machinery operations in Hannover. Responsible for customer service, sales, and support tasks with focus on service solutions.

Responsibilities

• Your responsibilities include the sales and support of our service offerings related to construction machinery within the operational area of the Hanover branch
• You will provide personal, independent support and advice to your customers
• You are responsible for selling after-sales services and spare parts
• With your subject-matter expertise you will support the sales and implementation of digital service solutions
• With strong commitment you will advise existing customers, acquire new customers and actively contribute to the quality of our customer service
• You will also coordinate service and spare-parts orders and prepare repair quotations
• You will develop tailored solutions from our extensive range of services that are aligned with the needs of our customers

Requirements

• Education - You have successfully completed a commercial or technical vocational training
• Practical experience - You have experience in service sales, dispatch/scheduling and spare parts sales
• Customer and sales orientation - You demonstrate a strong sales orientation and customer-focused approach
• Self-starter & team player - Commitment and strong communication skills are among your strengths
• IT skills - Confident use of common MS Office programs, DispoTool and Salesforce completes your profile

Benefits

• Stability and security: We offer you a secure position within a stable corporate environment. Take advantage of our advisory services for work and family and receive a childcare allowance.
• Attractive benefits: In addition to participation in the annual company results, you receive a contribution to capital-forming savings (vermögenswirksame Leistungen) and a company pension plan to provide a solid foundation for your future retirement. Take advantage of discounts through our Corporate Benefits program.
• Grow with Zeppelin: Continuously expand your skills and open doors to new career opportunities with our extensive training and development programs.
• Work–life balance: Mobile working and 30 days of vacation help reconcile work and private life. Benefit from ergonomic consultations and company health days.
• Onboarding event: Welcome on board! Our onboarding event warmly welcomes you to the Zeppelin team and helps ensure a successful start in your new role.
• Fit and healthy: Your health and wellbeing matter to us. With our Z FIT initiative you can take part in themed fitness weeks and team events and benefit from our company bike program.
• Together for a sustainable future: Through our sustainability strategy we implement numerous measures in CO2 reduction, waste avoidance and life cycle management to achieve CO2 neutrality and ensure long-term viability.
• We value diversity: We promote a diverse, respectful and inclusive corporate culture based on trust, respect and equal opportunity. We encourage all people to apply — regardless of characteristics such as gender, age, religion, social or ethnic origin, sexual identity or disability.