Hybrid Senior Sales Operations Specialist

at Topcon Positioning Systems

• Job title: Senior Sales Operations Specialist
• Job type: Full Time
• Experience level: Senior
• Salary: $33 - $40 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, La Jolla, United States

About the role

• Sales Operations Specialist supporting the sales team and managing complex orders for healthcare solutions. Collaborating with various departments to maximize sales revenue and ensure customer satisfaction.

Responsibilities

• Support the sales team in quoting orders for customers.
• Manage complex orders, escalations, and exceptions.
• May also oversee high-value or strategic accounts.
• Handle sales and service escalations with professionalism and a customer-oriented mindset.
• Collect and verify payment details on new orders.
• Identify and resolve order-related issues such as pricing discrepancies and shipping delays.
• Maintain and manage all projects and high priority orders for our largest national corporate accounts.
• Communicate with customers to answer their questions and ensure they are kept up to date on their order status.
• Collaborate with operations to ensure customer orders are fulfilled according to accurate customer specifications.
• Coordinate with the scheduling team to meet customers’ expectations on installation and training dates.
• Work alongside finance to fix errors that may require credits or new order entries.
• Strategic account project management.
• Generate and analyze order reports and backlog reports.
• Works independently with minimal oversight.
• Acts as a key point of contact between departments (Sales, Finance, Purchasing, Operations).
• Resolves most issues independently and provides guidance to team members.
• Required to travel to all major tradeshows.

Requirements

• 4+ years of experience in sales operations, operations management, or business development
• Bachelor’s degree in business administration or related field a plus
• Experience with SAP and/or Salesforce a plus
• Previous experience working in the healthcare industry and with medical devices will earn you extra bonus points!
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving skills.
• Enjoys working as a part of a team and excels in collaboration.
• Ability to multitask and prioritize projects.

Benefits

• medical
• dental
• vision
• life insurance
• disability insurance
• tax saving spending accounts
• 401(k) plan with employer match
• tuition reimbursement
• paid company holidays
• paid personal time off
• paid sick time