Sales Enablement Manager responsible for enabling GTM strategies and training across global sales teams. Player in managing product enablement for EMEA and APAC with a builder mindset.
About the role
- Sales Operations Specialist providing customer support and order operations in a regulated medical device environment. Joining Sol-Millennium to modernize and scale sales operations.
Responsibilities
- Provide frontline customer support via phone and email for customers, distributors, and internal sales teams.
- Support lead handling and progression, connecting customers with the appropriate internal teams when needed.
- Support the full order lifecycle, including order receipt, review, entry, acknowledgement, changes, and follow-up.
- Enter, validate, and maintain customer orders in SAP or similar ERP systems, ensuring accuracy in pricing, quantities, delivery dates, and customer master data.
- Communicate order confirmations, backorder notifications, and delivery updates to customers and internal stakeholders.
- Escalate urgent or sensitive issues appropriately, recognizing the critical nature of medical device supply.
- Monitor order status, backorders, and partial shipments and proactively communicate delays.
- Develop a working understanding of customer fulfillment rate, on-time delivery, and service-level performance.
- Build knowledge of inventory concepts such as stock availability, allocation, and backorder management.
- Support invoicing and billing processes, ensuring alignment between orders, shipments, and invoices.
- Assist with pricing discrepancies, credits, returns, and related corrections.
- Collaborate with Quality and Regulatory teams to support complaint handling, documentation, and corrective actions.
- Follow quality procedures and SOPs aligned with medical device and regulated industry requirements.
- Maintain and update Salesforce and customer data records.
- Support EDI order processing and system-based workflows.
- Contribute to reporting, spreadsheets, and basic operational data analysis.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2+ years of experience in customer service, internal sales, sales operations, supply chain, or operations.
- Experience supporting B2B customers in distribution, manufacturing, or similar environments.
- Experience with order processing and invoicing systems.
- Strong attention to detail and organizational skills.
- Comfortable communicating with customers and internal stakeholders via phone and email.
- Proficiency in Microsoft Office, especially Excel.
- Willingness and ability to learn ERP, CRM, and sales operations systems.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Sales Operations Manager at Public Cloud Group overseeing HubSpot and driving sales process efficiency. Collaborating with teams to enhance data - driven decision - making and operational excellence.
Sales Operations Manager at Public Cloud Group optimizing CRM and sales processes for efficient and scalable operations. Collaborating closely with management to ensure data - driven sales strategies.
Senior Sales Operations Analyst supporting sales organization at CoreSite through data analytics and operational expertise. Ensuring strategic account support and facilitating effective sales processes.
Sales Enablement Manager driving growth for Focus Group's connectivity portfolio. Collaborate with sales teams to enhance product adoption and support BDMs with strategic initiatives.
Sales Operations Specialist supporting approximately 20 Inside Sales Account Managers in a hybrid role at F5. Involves booking management, research support, training development, and process optimization.
Sales Operations Analyst responsible for driving and supporting sales operations processes at Stryker. Collaborating with various teams to deliver data insights and improvements for sales management.
Sales Operations Manager responsible for end - to - end sales planning across multiple teams in health division. Leading annual and quarterly planning cycles and ensuring successful project execution.
Sales Operations Analyst at HackerRank ensuring data integrity and supporting the sales team. Collaborating with other departments to maintain operational efficiency and enhance sales processes.
Operational leader for Partner Sales translating strategy into execution for US and Canada markets. Mentoring a high - performing team while driving revenue with predictive insights.