Hybrid Senior Product Manager, CDI

at The Walt Disney Company

• Job title: Senior Product Manager, CDI
• Job type: Full Time
• Experience level: Senior
• Salary: $145,400 - $195,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, New York City, United States

About the role

• Payment Resiliency Product Manager ensuring reliability and performance of payment systems for Disney Streaming. Leading operational excellence and incident management for global payment performance across markets.

Responsibilities

• Monitor and analyze global payment performance across processors (e.g., Adyen, WorldPay, Fiserv) and alternative payment methods (e.g., PayPal, Apple Pay, PIX, etc.)
• Collaborate with product and engineering teams to define and implement observability tools, dashboards, and alerting mechanisms.
• Lead the triage and resolution of payment incidents, coordinating with engineering, product, and external partners to ensure rapid mitigation and root cause analysis.
• Continuously improve the Payments Product team's operational excellence metrics, specifically focusing on reducing the mean time to detect and resolve payments incidents and issues.
• Serve as the operational authority on payment flows, authorization logic, 3DS2, retries, and fallback strategies.
• Maintain strong relationships with PSPs and APM providers, ensuring SLAs are met and issues are escalated appropriately.
• Contribute to documentation, runbooks, and playbooks for operational processes and incident response.

Requirements

• 5+ years of experience in payment operations or payment systems, ideally in a high-volume, global B2C environment.
• Subscription experience is a plus.
• Deep understanding of global payment processing, including card networks, APMs, and regulatory frameworks (e.g., PSD2).
• Hands-on experience with payment service providers such as Adyen, WorldPay, Fiserv, and APMs such as PayPal, Apple Pay / Google Pay, and PIX.
• Strong analytical and troubleshooting skills; familiarity with tools like Datadog, Looker, or SQL-based dashboards.
• SQL proficiency preferred.
• Excellent communication skills and the ability to work cross-functionally in a fast-paced environment.
• Demonstrated ability of collaborating with a diverse set of partners and experience working in cross-functional teams
• Bachelor’s degree

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.