HR IT Specialist managing and improving HR systems and data for UK teams and Sweden HQ. Supporting digital transformation through process improvement and training.
About the role
- HR Senior Process Associate responsible for delivering tailored HR services to employees. Managing inquiries and offering solutions within a fast-paced, tech-driven environment in Wroclaw, Poland.
Responsibilities
- Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based)
- Handle HR inquiries from associates coming via email, HR cases, Workday transactions or if required phone/chat in a professional and timely manner ensuring outstanding quality of customer support in oral/written interactions
- Manage tasks in HR systems (Workday, Service Now)
- Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)
- Establish and/or update process documentation (SOP, templates)
- Maintain good relationships with Stakeholders
- Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
- Recognize root causes for issues, suggests solutions and preventive actions
- Take responsibility of other co-workers assignments in their absence according to your skills and qualifications (back up)
- Act as a process specialist for other team members by preparing and conducting training sessions if required (cross stream, new joiners, back-ups)
- Pro-actively share knowledge and expertise with other team members by work shadowing, trainings and coaching to relevant extent
- Participate in projects delegated by management team with limited or no supervision
- Work in line with defined Service Level Agreements and accurately use HR systems
- Complete mandatory trainings and assignments in timely manner
- Fulfill data privacy requirements
Requirements
- 2+ years experience in HR area
- Fluent English (C1 level)
- Good/Advanced knowledge of MS Office package
- Ability to work with confidential/sensitive data
- Maintains positive and professional attitude and set example of such behavior for other team members
- Excellent verbal and written communication skills
- Good problem-solving abilities
- Strong logical thinking skills
- Other European language on B2+ level (Preferred)
- Knowledge of Workday/Service Now (Preferred)
- Previous experience working in Shared Services (Preferred)
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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