Senior Manager managing provider claims diagnostics and improving provider experience at CVS Health. Leading strategic initiatives and collaborating with cross-functional teams to enhance healthcare delivery.
Responsibilities
Invest in targeted reviews of specific datasets / trends for visibility to process improvement opportunities
Serve as an internal subject matter expert for training & awareness
Develop presentations, case studies, timelines, and related material to implement strategy/change initiatives
Partner with other teams to rationalize findings & lessons learned
Help bring ‘voice of the provider’ into key workflow reviews and planning exercises
Collaborate with local market teams to account for trends impacted by market-specific dynamics
Monitor existing internal dashboards to assess trends and surface outlier performance
Leverage strong project management skills to monitor implementation and achieve successful outcomes
Establish contacts in diverse business areas for new learnings
Requirements
A minimum of 7 years’ experience in provider revenue cycle operations / optimization, payer relations, healthcare analytics
Ability to work collaboratively in a cross-functional team environment
Ability to effectively interact with all levels of management
Flexibility to support rapid adjustments to strategy and priorities
Proactive collaborative approach to service delivery
Strong customer focus
Strong sense of urgency to drive issues to closure
Demonstrated ability to analyze & synthesize quantitative and qualitative data
Experienced presenter with the ability to provide different views for different levels
Strong project management experience
Excellent verbal and written communication skills
Strong organizational skills
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
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