Superyacht Service Manager providing quality customer service and assisting with customer enquiries at OneOcean, a maritime technology company.
About the role
- Task Order, Warranty and Repair Manager for Leidos managing CHS-6 contract operations. Leading relationships and strategies for warranty and repair services with the U.S. Army.
Responsibilities
- Oversee end-to-end responsibility for Task Order, warranty and repair status activities and strategies for the Common Hardware Systems – 6th Generation (CHS-6) contract
- Manage a team of two Customer Care Coordinators
- Develop and improve working relationships with 3rd party warranty and repair providers
- Maintain warranty and repair analysis data to facilitate strategic decisions
- Focus on building and maintaining long-term relationships with customers, involving proactive outreach and personalized communication
- Responsible for Government reporting requirements such as failure analysis and trend reporting
- Assist the Leidos CHS-6 Program Manager and Contracts Manager to notify the customer of any product defects discovered prior to Government acceptance
Requirements
- Bachelor of Science in Engineering, Supply Chain Management, Business, or related scientific/technical discipline and 10+ years of prior relevant experience or a Master’s Degree with 8+ years of prior relevant experience
- US Citizenship; Active Secret Clearance preferred or ability to obtain and maintain a Secret clearance
- Experience providing program oversight and execution for warranty and repair efforts utilizing multiple vendors
- Proven ability to successfully build relationships with customers
- Project and operations management experience
- Effective organization skills and the ability to prioritize multiple tasks
- Proficiency in Microsoft office.
Benefits
- Competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
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