Operational Support Administrator joining Robert Half to support talent solutions professionals with operations. Handling candidate record keeping, reporting, and revenue development activities in a hybrid work environment.
CW
Hybrid Senior Learning & Development Manager – Portfolio Administration
Posted 5 months ago
About the role
- Leading the design and execution of training programs to drive operational performance at Cushman & Wakefield. Overseeing talent development and mentoring for global Lease Administration teams.
Responsibilities
- Lead the global training strategy for Lease Administration
- Manage a team of training specialists responsible for onboarding new hires
- Act as a player-coach by actively participating in training delivery
- Collaborate with global and regional leadership to assess training needs
- Drive the adoption of mentoring and knowledge-sharing frameworks
- Develop and maintain a comprehensive training curriculum tailored to various roles within Lease Administration
- Create engaging, interactive learning content using instructional design best practices
- Standardize global training materials while allowing for regional customization
- Ensure all training content is regularly reviewed and updated
- Design and maintain dashboards to track training participation and effectiveness
- Partner with HR, Operations, Technology Data Services (TDS) and Client Services to align training with performance management strategies
Requirements
- Bachelor’s degree in Business, Education, Human Resources, or related field
- Minimum 5 years of experience in training and development, with at least 2 years in a leadership role
- Comparable experience as a teacher in academia applies
- Experience in commercial real estate, lease administration, or property management preferred
- Strong knowledge of lease abstraction, data management, and compliance processes preferred
- Proven ability to lead global training programs and manage cross-functional teams in a matrixed environment
- Proficiency with Learning Management Systems (e.g., Workday Learning), instructional design tools (e.g., Articulate, Captivate), and virtual training platforms (e.g., MS Teams, Zoom)
- Advanced Excel and data visualization skills (e.g., Power BI, Tableau) for dashboard development and reporting
- Excellent verbal and written communication, presentation design and delivery, meeting facilitation, and stakeholder engagement skills
- Ability to manage multiple priorities in a fast-paced, client-driven environment
- Sensitivity to cultural differences in learning styles and communication
- Strong passion for developing others through teaching and knowledge sharing
Benefits
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid and unpaid time away from work
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