Employee Relations specialist focused on establishing a high - quality ER case management framework and capability. Leading ER processes, documentation standards, and implementing effective resolution approaches.
About the role
- Lead complex employee relations investigations and advise PTBPs at Cloudflare. Use ER metrics and root-cause analysis to improve employee experience and policies.
Responsibilities
- Operate as a trusted advisor, consulting with PTBPs and senior business leaders on complex organizational issues.
- Conduct complex and thorough investigations into employee relations matters and provide fair, objective recommendations.
- Adhere to service level agreements, maintain case management system usage, and ensure effective documentation and reporting.
- Build, analyze, and maintain ER metrics and present data to People Team partners on a quarterly basis.
- Conduct in-depth root cause analysis of ER trends and present data-driven recommendations to influence talent decisions.
- Advise managers on employee performance issues, including administration of PIP or Package process.
- Partner with Learning and Development to develop training workshops, classes, and toolkits for leaders.
- Assist with updating Company policies and respond to inquiries and concerns.
- Lead and coordinate major global ER projects requiring significant analysis and innovative solutions.
- Partner cross-functionally with Legal Compliance, Payroll, Benefits, and other departments to resolve employee issues.
Requirements
- You have served on a People/HR team for a minimum of 8 years, 6 of which have been in an Employee Relations capacity.
- Strong knowledge of pertinent employment laws and People Team management principles, practices and procedures.
- Outstanding judgment and the ability to balance the needs of the company, managers and employees.
- History of developing strong relationships and operating effectively through virtual support and in a distributed environment.
- Experience designing and leading change strategies for complex initiatives, partnering with stakeholders to co-create solutions and ensure buy-in.
- Strategic business acumen and track record of partnering closely with business leaders.
- Exceptional written and verbal communication skills and high emotional intelligence.
- Commitment to integrity, respect, and supporting employees.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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