Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
About the role
- Customer Success Manager at Genesys managing enterprise customer relationships. Driving collaboration across teams to enhance customer value and satisfaction through successful engagement.
Responsibilities
- Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor.
- Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams.
- Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities.
- Develop and execute customer success plans aligned with clients' business objectives.
- Proactively identify and coordinate resolution of customer needs through cross-functional partnerships.
- Monitor customer health metrics and drive adoption of solutions.
- Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.
Requirements
- 6+ years of Customer Success Management experience.
- Bachelor’s degree in business management or related field required.
- Proven track record of managing enterprise customer relationships.
- Strong business acumen with demonstrated ability to understand customer objectives.
- Excellence in cross-functional collaboration and stakeholder management.
- Experience preparing and delivering executive-level presentations.
- Proficiency with CRM systems and customer success platforms.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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