Senior Account Executive in Global Business Services Operations overseeing operational management for EMEA clients with a focus on service excellence and client relationship management.
Responsibilities
Oversee the daily operational activities for regional EMEA clients.
Manage smooth client onboarding in line with agreed implementation timelines.
Support regular billing processes and resolve disputes or complaints effectively.
Produce and distribute account information, management reports, and analytics.
Build strong relationships through regular communication and exceptional client service.
Collaborate with internal teams and escalate issues when required.
Coordinate with Commercial teams on new client handovers and contract finalisation.
Maintain deep knowledge of the operational, financial, and contractual aspects of your accounts.
Requirements
Proven experience in a client-facing account management or service delivery role.
Strong communication and relationship-building skills across diverse audiences.
Excellent numeracy and computer literacy (MS Office proficiency required).
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