Hybrid Senior Advisor, Customer Success Engineer

at RSA

• Job title: Senior Advisor, Customer Success Engineer
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Cairo, Egypt

About the role

• Senior Advisor, Customer Success Engineer at RSA improving customer experience and engagement through technical expertise and product knowledge.

Responsibilities

• Deliver post sales implementation to customers through the initial setup, configuration of product/Cloud solution.
• Help customers quickly realize the value of their purchase and ensure smooth deployment.
• Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practices.
• Maintain deep product knowledge and provide proactive Demos, workshops and guidance to educate customers on new product features, functionalities, and best practices.
• Ensure internal customer advocacy by acting as the voice of the customer gathering and providing feedback to product and engineering teams to improve product features and performance.
• Help customers unblock any technical challenges throughout the journey.
• Engage with customers to review their usage, provide recommendations for improvement, and educate them about new features and updates.
• Ensure cross-functional collaboration by working closely with the sales team to understand customer requirements and ensure the product set up and configurations aligned with the customer expectations.

Requirements

• 5-8 years of experience.
• Good interpersonal skills and customer skills.
• Strong technical expertise and understanding of business solutions.
• Customer-focused mindset.
• Ability to work cross-functionally with teams such as sales, product, and engineering.
• Engineering degree is preferable.
• European language is a plus (French, Spanish, German, Italian).

Benefits

• RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment.
• All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
• If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at [email protected].
• RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA.
• RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.