Sales Support Manager leading the back-office sales team for Wavin in Northern Europe. Responsible for supporting external sales and managing CRM for sales strategy execution.
Responsibilities
Responsible for managing and leading the back-office sales team in supporting the external sales teams and management for continued sales growth
Identifying and implementing new ways of working to support and improve sales team effectiveness
Manage and execute the SAMBA and Upstream Sales strategy through Northern Europe Territory
Manage, maintain and improve the CRM for Northern Europe
Positive engagement towards Health and Safety following all guidelines
People leadership of a team of 2 Project Coordinators and 1 commercial report writer
Management of the administration of opportunities within the CRM system to agreed criteria and KPIs
Management and execution of Sales Excellence for Northern Europe
Management and execution of CRM for Northern Europe
Management of execution of Sales Strategy for Northern Europe
Provide reporting for senior management
Lead continual improvement plans for the function working closely with the Territory CRM Manager
Perform won/loss analysis and lead win rate/win value improvement plans with regional managers
Embrace, adhere and embed the SAMBA methodology
Co-ordinate all SAMBA related administration and OC improvement plans
Auditing of opportunity wins in-line with agreed criteria
Ensure all reports/administration are factual, accurate and delivered on time
Communicate regularly and widely at every level
Conduct all activities compliant to legal, regulatory and company requirements
Successfully manage all budgets within the role’s remit
Other reasonable duties as assigned by line management
Requirements
Experience of working in a leadership role in the building products and construction industry
Demonstrable experience and detailed knowledge of core sales processes
Demonstrable success of improving opportunity win rates
CRM and Project Management proficiency
Experience at operating within a highly driven Health and Safety environment
Highly committed to and focused on accident prevention and incident reporting
Some building products or construction industry experience
Demonstrable results and a high achiever in a multi-national business or brand/market leader
Excellent training, coaching and people management credentials
Possesses sound strategic understanding and ability to make tactical decisions
IT Literate in Microsoft packages, CRM Dynamics and SAMBA frameworks
Demonstrates strong organisational and planning skills
Excellent numerical, analytical and verbal reasoning skills
Customer focused and market orientated with sound commercial awareness
Develops and shares effective contacts, networks and partnerships
Exercises confidentiality and discretion, where required
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