Sales Representative engaging with customers for Furniture For Life through live chat and phone sales. Providing product knowledge and ensuring a premium customer experience while working in a hybrid environment
Responsibilities
Engage & Guide Customers: Respond promptly and warmly to inquiries via chat, phone, and email, providing a premium, human experience.
Master Follow-Up: Maintain detailed CRM notes, proactively engage leads, and reconnect with past customers for referrals and upgrades.
Brand Representation & Expertise: Work two days per week from a Colorado retail location and occasionally travel to trade shows to demonstrate products.
Collaborate: Partner with sales, marketing, customer service, and operations to ensure a seamless customer journey.
Requirements
Proven success in high-ticket or consultative sales (furniture, luxury goods, fitness/wellness preferred).
Exceptional, disciplined, and personable follow-up skills.
Outstanding written and verbal communication with a warm, confident, and professional tone.
Strong computer and CRM proficiency for efficient lead and follow-up management.
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