Join the IT Support Team at Pets at Home managing service requests and providing excellent customer service. Work in a hybrid model with a mix of office and remote settings.
Responsibilities
Manage and triage incoming service requests
Provision hardware and software
Manage system accounts through Active Directory and Azure
Provide excellent customer service and clear communication
Collaborate with technical teams to improve request handling processes
Requirements
Proven track record of delivering high-quality customer service in a fast-paced environment
Strong organisational skills and problem-solving ability
Genuine interest in IT and technology
Familiarity with ITSM tools such as ServiceNow, Jira, or Ivanti
Ability to work independently while juggling multiple priorities
Benefits
Hybrid working (approximately 40% office, 60% remote split)
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