Leave of Absence Analyst supporting internal and external partners on leave processes. Coordinating accommodations under applicable laws and ensuring compliance with state leave laws.
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Hybrid Tier II Service Desk Analyst – Epic Support
Posted yesterday
About the role
- Tier II Service Desk Analyst supporting Epic-related requests and troubleshooting complex issues. Collaborating with technical teams to ensure reliable and efficient Epic system support.
Responsibilities
- Supporting the organization’s IT operations by resolving or appropriately escalating incoming support requests related to Epic
- Acting as a critical bridge between Tier I support and advanced technical teams
- Handling more complex Epic-related issues that require deeper technical knowledge, troubleshooting skills, and analytical thinking
- Assisting with problem management by conducting thorough analysis of Epic incidents and information requests
- Escalating issues to Epic application teams, or vendor support while ensuring accurate documentation, clear communication, and proper follow-up
- Contributing to improving service quality by identifying recurring Epic-related issues, updating knowledge articles, and sharing insights with Tier I staff
Requirements
- Bachelor’s degree or equivalent field related work experience required
- Three (3) years of customer service experience required
- One (1) year of ServiceNow experience is strongly preferred
- Ability to communicate effectively both orally and in writing, including listening
- Strong technical skills and the ability to learn and apply new technologies
- Ability to type efficiently and accurately
Benefits
- Providing our neighbors with the best care possible
- Volunteer opportunities and benefits initiatives
- Ensuring our dedicated caregivers can learn and grow
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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