Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Regional Sales Director for Cardiac Rhythm Management responsible for driving sales in Philadelphia, PA and Long Island, NY. Leading team and achieving regional sales objectives while fostering a diverse workplace.
Responsibilities
- Support and achieve the regional sales plan
- Develop a safe learning environment and uncompromised positive team culture
- Create an entrepreneurial and supportive work environment by providing weekly team calls, discovery workshops, regional meetings, and individual discussions
- Recruit, onboard, coach for sales and clinical performance and develop their direct reports
- Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives and empower the team to assist in the development of the CRM franchise
- Assist individuals with quarterly goals, development plans and provide annual performance reviews
- Foster proper targeting and drive customer and account engagement planning to advance the commercial sales process
- Prepares regional sales forecasts and participates in the determination of market potential and in the preparation of CRM sales expense estimates for the region
- Provides accurate sales forecasting and drives sales accountability with forecasting
- Quarterly field travel with your team visiting customers while ensuring clinical competencies and sales advancement
- Propose strategies and initiatives to improve the franchise customer focus and support
- Build strategic cross functional partnerships to further franchise and organizational objectives specifically, marketing, training, enterprise accounts and clinical trial
Requirements
- A Bachelor’s degree in Business Administration, Marketing or equivalent
- 8+ years of progressively more responsible work experience in Tachycardia/Bradycardia product areas or a related discipline, including direct experience in CRM product sales preferred
- Proven and documented sales and clinical performance in the cardiology/cardiovascular field
- Ability to lead workstreams and initiatives utilizing critical thinking skill sets
- Ability to provide direction and monitor progress of direct reports clinical and sales objectives, monitor quality, outcomes, and sales performance measures
- Able to perform this job in a quality system environment
- Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19
Benefits
- Career development with an international company where you can grow the career you dream of
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree
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