Customer Success Manager managing customer portfolios at preezie. Improving customer experience and retention with a hybrid work model in Australia.
About the role
- Quality Analyst ensuring best practices in quality assurance for CRM teams in Quebec. Collaborating within a Scrum environment to plan and execute testing and quality processes.
Responsibilities
- Act as the reference point and facilitator for all quality-related aspects for the CRM teams.
- Collaborate with team leaders and managers to recommend quality assurance best practices.
- Take responsibility for operationalizing best practices and quality tools.
- Plan and execute test plans; identify and document defects.
Requirements
- Bachelor's degree in Computer Science or equivalent.
- 7 years of relevant experience in solution development or quality assurance management.
- Experience on large-scale quality assurance projects.
- Excellent interpersonal skills and ability to work collaboratively in a team.
- Comfortable simplifying complex information and providing constructive feedback.
- Knowledge of Power Platform, Dynamics 365, and testing tools.
- Advanced proficiency in French and English.
- Familiarity with Agile frameworks such as Scrum and Kanban.
Benefits
- Health insurance
- Retirement plan
- Flexible schedule
- Vacation time
- Financial services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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