Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
IA
Hybrid Product Manager – Distributor Ecosystem, CRM
Posted 5 months ago
About the role
- Gestionnaire de produits chez iA Financial Group, au cœur de la transformation de l’écosystème distributeur. Collaborer pour améliorer l’efficience opérationnelle et soutenir la croissance du secteur.
Responsibilities
- Serve as the Ecosystem Director’s right-hand for business content.
- Support business partners to maximize value delivery.
- Gather high-level business needs and communicate the vision for projects and the solutions to be implemented.
- Establish and evolve a 12-month roadmap for the ecosystem, taking constraints and objectives into account.
- Mobilize teams and Product Owners (POs) to achieve the objectives for their respective scopes.
- Collaborate with business architects, solution architects, and delivery teams to design end-to-end solutions.
- Support POs in prioritizing their backlogs based on the vision and constraints.
- Iteratively and creatively implement cross-cutting capabilities.
Requirements
- Minimum of 10 years of relevant experience in transformation or operational efficiency, including 3 years in a similar role.
- Bachelor’s degree in Business Administration, Operations Management, Information Systems (SIO), Computer Science, or equivalent.
- Excellent understanding of business needs and value delivery.
- Excellent command of spoken and written French.
- Advanced proficiency in English.
- Knowledge of the SAFe methodology (an asset).
Benefits
- Flexible group insurance
- Competitive retirement plan
- Employee stock purchase plan
- Vacation policy and wellness & personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonuses
- Discounts on iA products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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