Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Product Manager focusing on redefining customer experience across channels for Western Union. Collaborating with design and engineering to optimize online experiences.
Responsibilities
- Drive end-to-end user experience strategy across web and mobile, ensuring seamless, intuitive, and customer-centric journeys.
- Translate customer insights, usability research, and behavioral data into actionable product requirements that improve adoption, engagement, and retention.
- Partner with design, engineering, and analytics teams to define, prioritize, and deliver UX enhancements that directly impact key customer KPIs.
- Build and optimize end-to-end money transfer experience right from the 1st time a customer lands on Western Union’s platform and for repeat transactions.
- Be the key spokesperson of customer needs in all meetings with front end/ back end engineering teams and regional stakeholders
- Work with other product teams on identifying use cases that relate to different aspects of a cross-channel, cross-country customer profile and onboarding experience e.g. customer lookup, KYC, profile details, transaction history, etc
- Own the requirement definition, research, metrics analysis, testing, launch and ongoing optimizations.
- Manage products ensuring proper alignment and approvals are obtained from Legal, Compliance, Privacy and Infosec.
Requirements
- 4+ years of product management experience in the digital space.
- Consumer product management experience, with a deep understanding of the technical ecosystems.
- Excellent analytical skills and ability to constantly deep dive and take decisions on the basis of data.
- Experience creating wireframes, workflow diagrams, product features & stories
- Experience driving projects with cross functional colleagues
- Strong business writing, presentation, verbal communication and interpersonal skills, with the ability to translate complex technical concepts to a broad range of audiences.
- Great attention to detail coupled with experience seeing the bigger picture, prioritizing competing needs and providing extreme clarity to your team
- Undergraduate degree in business, engineering, or equivalent relevant experience.
- MBA preferred.
Benefits
- short-term incentives
- multiple health insurance options
- accident and life insurance
- access to best-in-class development platforms
- Flexible Time off
- Medical, Dental and Life Insurance
- Tuition Assistance Program
- Parental Leave
- One day volunteer time off
- $0 Money Transfer Fee Discount Code – Quarterly Recognition Program
- “Game Changers” Employee Discount Program
- Global Adoption Assistance
- Global Scholarship Awards Program
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