Customer Care Agent for a major home appliances company providing support via phone. Handling customer inquiries and after - sales requests while collaborating with various departments.
About the role
- Payment Application Support Specialist ensuring reliable operations of payment applications for Central 1 Credit Union. Troubleshooting issues, supporting deployments, and client onboarding.
Responsibilities
- Ensure our payment applications run smoothly and reliably
- Troubleshoot issues, support deployments, and help clients onboard and integrate with Central1’s DFSP payment solution
- Provide advanced support for payment applications and related infrastructure
- Lead incident response and perform root cause analysis for system disruptions
- Collaborate with client support, development, and infrastructure teams to resolve incidents and implement solutions
- Assist clients with onboarding and integrating with Central1’s Digital Finance System Platform
- Set up project environments on MuleSoft and Azure
- Participate in software and OS upgrades
- Monitor system health and proactively resolve potential performance issues
- Conduct disaster recovery testing and ensure business continuity readiness
- Ensure all support activities comply with security and regulatory standards
- Document support procedures, configurations, and troubleshooting steps
- Provide 24x7 operational support as part of a rotating on-call schedule
Requirements
- 8+ years of experience in large-scale IT environments (Software Development, Software Support, or DevOps), preferably in banking or financial services
- Proven experience in application support, maintenance, and operational processes
- Strong ability to troubleshoot issues across software, infrastructure, security, and vendor platforms
- Excellent communication and customer service skills
- Good understanding of payment ecosystems, banking platforms, and financial transaction workflows
- Degree in Computer Science, Computer Engineering, or equivalent technical field
- Working knowledge of MuleSoft and cloud platforms, especially Azure
- Experience with real-time transaction systems, batch processing, and APIs
- Hands-on experience with MS SQL, MySQL, scripting/programming, and troubleshooting applications/systems
- Familiarity with monitoring/reporting tools (e.g., Dynatrace, Splunk)
- Knowledge of ITIL or similar support frameworks
- Understanding of mTLS and certificate management
Benefits
- Work-life flexibility
- Hybrid work environment
- Variable annual incentive plan
- Generous annual vacation allotment
- Top-notch flexible benefits plan including family building and gender affirmation
- Retirement Plan, matched contributions at 6%
- Access to a learning platform and educational assistance support
- Access to a virtual wellness platform
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community and other paid time off options
- Corporate discounts *subject to employment agreement
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