Head of Customer Success leading a team in B2B customer success within cultural heritage SaaS. Focused on strategic customer outcomes and operational excellence, driving retention and satisfaction.
About the role
- Partner Success Manager driving partner engagement and success for Trimble in AEC software solutions. Collaborating with resellers to maximize their potential and addressing their needs effectively.
Responsibilities
- Serve as the trusted advisor for assigned partners, building and maintaining strong relationships to drive satisfaction, retention, and growth within the construction and design markets
- Participate in the onboarding process for new partners, equipping them with the necessary training, resources, and product knowledge to sell and implement our software effectively
- Collaborate with partners and Channel Managers to develop and execute joint business plans, go-to-market strategies, and marketing campaigns that drive revenue growth for both our company and our partners
- Track key metrics such as partner-sourced revenue, product adoption rates, and partner satisfaction (PSAT)
- Conduct regular Quarterly Business Reviews (QBRs) to assess performance, review strategic direction, and identify areas for improvement
- Act as an advisor on Trimble’s software offerings for the design and construction industry
- Educate partners on our product value propositions and integrated solutions, while also gathering feedback to share with internal product teams
- Act as a point of escalation for partner issues, working with internal teams (e.g., product, support, sales) to ensure timely and effective resolution
- Manage a portfolio of diverse partners, prioritizing your efforts to focus on the highest-potential relationships and those with the most need for support
Requirements
- Bachelor's degree or equivalent practical experience
- 2-3 years of experience in Partner Management, Customer Success, or Account Management, or similar preferably within a SaaS or technology-driven environment
- Working knowledge of design and construction software (e.g., Tekla Structures, SketchUp Pro, ProjectSight) or comparable software used in the Architecture, Engineering, and Construction (AEC) industry
- Strong technical aptitude and the ability to learn, demonstrate and communicate the function and value of new software solutions
- Excellent communication, presentation, and relationship-building skills, with the ability to influence stakeholders at all levels
- Demonstrated ability to think strategically, solve complex problems, and drive successful outcomes
- Ability to manage multiple projects and deadlines simultaneously while maintaining a high attention to detail
- Willingness to travel for partner visits, trade shows, and industry events
- Fluent in English; Proficiency in German, French, and or Spanish a plus
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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