Customer Service Analyst at FAM CARGO maintaining strategic client relationships and ensuring operational excellence in logistics. Managing client interactions and resolving issues effectively.
About the role
- Operations Support Specialist providing support for marine operations and ensuring timely service delivery. Managing inquiries, invoices, and operational processes for an international shipping firm.
Responsibilities
- Responsible for providing support for operation matters by answering inbound calls or calling back customers
- Responding to support tickets and diagnosing issues
- Creating and posting Portside Marine invoices
- Assisting operations in CTM deliveries
- Monitoring Optic daily and ensuring all queries/appointments are completed timely
- Logging international satellite calls and re-billing charges
- Tracking packages and minimizing service failures
Requirements
- High School diploma or GED equivalent required
- Associate degree in Maritime Transportation or related major preferred
- Prior experience in marine agency field desired, but not required
- Eligibility to work in the US
- Must possess a valid 'non-expired' state drivers' license
- Transportation Worker Identification Credential (TWIC) required within 30 days of appointment
- Must possess intermediate proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook
Benefits
- Health and financial benefits
- Tuition assistance
- Employee resource groups
- Collaborative workspaces
- Generous time off and paid holidays
- Two weeks’ vacation (immediately upon date of hire)
- 10 days Personal/Sick time
- 12 paid holidays
- Paid parental leave
- Employee Assistance Program (EAP)
- Performance and Recognition – merit increases and promotions
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