Operations Work Coordinator managing daily work plans for crews at Xcel Energy, focusing on safety and efficiency while ensuring customer satisfaction and regulatory compliance.
About the role
- Operations Manager overseeing supervisors in Philippine Operations with a focus on process success. Seeking an experienced individual to provide mentoring and drive operational excellence.
Responsibilities
- Oversee a cluster of supervisors and monitor their performance, attendance, and quality of their service outputs
- Monitor all accounts and perform regular health checks to address all issues with well-informed solutions
- Communicate to the talent acquisition team resources that are unstaffed and that they are assigned an account within 3 days
- Keep your team updated on the status of accounts, process changes, and company announcements through weekly meetings
- Provide weekly coaching to tackle quality issues and to provide constructive feedback
- Create and improve incentive programs for team members to motivate them to perform well
- Other weekly, monthly, quarterly ad hoc tasks as assigned
Requirements
- Proven operations management experience in a BPO environment or similar
- At least 1-year experience working in the Virtual Assistant industry
- Excellent written and verbal English communication skills
- Tech savvy and a fast learner
- Adaptable and flexible
Benefits
- People-focused company with a culture centered on community and personal growth
- Ability to network with executives at one of the fastest-growing companies in the US
- Opportunity to obtain knowledge about many industries simultaneously
- Remote work-friendly
- Avenues for rapid promotion & salary increases as the company scales
- Work on a 100% remote team that's spread across the globe
- Be a part of an early-growing customer success team at an early-stage, high-growth company
- Competitive compensation
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