Customer Success Manager responsible for customer onboarding and AI - driven implementation. Focusing on B2B SaaS solutions in cloud marketplaces for enhanced transaction workflows.
About the role
- CRM Project Manager overseeing offline CRM strategies for retail network at Etam. Ensuring coherence between online and in-store campaigns for customer engagement.
Responsibilities
- Design the retail CRM strategy and the associated editorial calendar
- Ensure high-quality execution of campaigns
- Analyze offline CRM campaign performance
- Manage the clienteling program
- Coordinate all stakeholders
Requirements
- 3 to 5 years' experience in CRM, relationship marketing, or retail marketing
- Strong understanding of customer relationship challenges at the point of sale
- Good knowledge of offline loyalty and retention mechanisms
- Proficient in Salesforce Marketing Cloud
- Fluent in English
Benefits
- 🏠 A flexible remote-work policy
- 🍻 A family-owned group with a friendly, supportive culture
- 🤩 Exclusive perks (e.g., discounted pricing on our collections)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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