Provide support to clients through various communication channels, ensuring smooth operation of software systems. Work with a dynamic team to enhance service delivery.
About the role
- Support Analyst in the Engineering team ensuring infrastructure solutions for a telecom client with on-site visits in Rio de Janeiro. Monitoring critical systems and managing service requests.
Responsibilities
- Monitor the client environment, checking systems and machines to ensure full operation;
- Analyze and perform preventive maintenance in client environments;
- Receive and analyze incident and problem tickets reported by the client;
- Receive and execute service requests;
- Provide workarounds to minimize client impact when failures occur;
- Develop permanent solutions to problems;
- Execute, follow up and monitor change/maintenance windows;
- Perform performance and capacity management;
- Manage backups and recovery plans;
- Attend rotating on-call shifts outside business hours;
- Perform on-site visits in the city of Rio de Janeiro;
Requirements
- Experience with infrastructure deployment or support;
- Experience with Linux environments;
- Experience administering physical and virtual machines;
- Intermediate networking knowledge;
- Knowledge of virtualization solutions;
- Knowledge of backup solutions and recovery plans;
- Knowledge of Windows environments;
- Knowledge of storage solutions;
- Knowledge of SAN networks;
- Clear and effective communication;
- Teamwork;
- Initiative;
- Logical reasoning;
- Critical thinking and a sense of urgency;
- Intermediate English (reading, writing and ability to participate in meetings and understand spoken audio);
Benefits
- Work anywhere: can work remotely or from one of our offices
- Birthday day off
- Flexible working hours
- Food allowance
- Meal voucher
- Transportation allowance
- No dress code
- TotalPass
- Health insurance
- Dental plan
- Pet health insurance
- Partnerships with service providers and establishments
- Postgraduate tuition assistance
- Language course scholarship
- Training and development program
- Tutoring and mentoring program
- Home office allowance
- Childcare assistance
- Life insurance
- Employee referral bonus
- Profit sharing
- Breaktime: HR-supported program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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