Manager for FNOL team overseeing performance, managing BPO process deliverables. Responsible for supervisory support in transaction monitoring and meeting service level agreements.
Responsibilities
Drive overall performance and manage FNOL team and process deliverables
Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines
Requirements
Bachelor or Associate Degree in any stream
5-8 years experience in any BPO Voice process preferably with Leadership background
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