Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
About the role
- Manager leading Client Success Management team at Luxury Presence. Driving client satisfaction and team success through coaching and strategy execution.
Responsibilities
- Hire, coach, and mentor a high-performing team of Client Success Managers
- Drive strategies that improve client satisfaction, retention, and expansion
- Streamline processes, tools, and workflows to enable consistent delivery of client outcomes
- Provide onboarding and ongoing development opportunities for CSMs
- Leverage NPS, CSAT, GRR, and other metrics to identify trends and inform strategy
- Collaborate with cross-functional teams including Sales, Product, Marketing, and SEO
- Guide the team through organizational or process changes
- Partner with CSMs to drive renewal and upsell strategies
Requirements
- 2-4 years of experience managing a team, ideally within SaaS, technology, or marketing services
- 5+ years of direct client-facing experience with a proven record of driving retention and expansion
- Strong knowledge of digital marketing strategy, including paid advertising, social media, content, and SEO
- Proficiency in CRM and project management tools, with a track record of implementing process improvements (Salesforce experience a plus)
- Excellent communication skills, with the ability to influence clients, teammates, and executives
Benefits
- Equal Opportunity Employer
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.
Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.
Client Experience Manager serving as an advocate for LightEdge clients. Developing strategies for maintaining client retention and identifying growth opportunities while collaborating with sales.
CRM Campaign Manager managing email, SMS, and WhatsApp campaigns for UK's leading roof tent brand TentBox. Focused on driving engagement, traffic, and revenue through advanced segmentation and performance optimization.
Customer Success Manager responsible for driving success with commercial customers on Iru's AI platform. Hybrid role collaborating with a performance - driven team in a fast - paced environment.
Customer Success Manager ensuring commercial customers achieve measurable success with Iru's AI - powered platform. Leading onboarding and customer engagement in a hybrid role.
Customer Success Manager ensuring commercial clients succeed with Iru's AI - powered security platform. Driving adoption, retention, and expansion in a high - volume customer portfolio across EMEA.