Customer Enablement Manager helping customers with digitalisation at a growing PropTech company. Onboarding customers and ensuring they successfully use the software while gathering feedback.
About the role
- Lead Assistant Manager managing O2C processes and customer relations. Overseeing billing, compliance, and reporting activities in a hybrid work environment.
Responsibilities
- Excellent knowledge of end-to-end O2C process.
- Should have performed Billing, query handling with good communication skills.
- good knowledge on account receivable principle and concepts
- Contact with customers via email and MS Teams on a day-to-day basis.
- Act as Voice of the Customer internally to represent customer needs and wants.
- Strong experience working with Excel/Spreadsheets.
- Compliance rules and regulations are a part of process / product knowledge.
- Should be able to judge in case the request is to be escalated or not for further clarification.
- Should be able to meet agreed upon KPIs as per Client, their operational definitions, and targets.
- Client Reporting (any client systems where client reports are generated / updated)
- Speaks, writes, converses fluently and convincingly with team members / clients.
- Gathers and analyses data to solve problems fast and effectively after evaluating possible options.
Requirements
- Bachelors or Masters Degree in commerce or finance or qualified/semi-qualified professional accountant (Graduate (Finance), Post-Graduate (Finance), BBA, MBA, CA, CMA, CS) 8 - 10 Years
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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