Customer Enablement Manager helping customers with digitalisation at a growing PropTech company. Onboarding customers and ensuring they successfully use the software while gathering feedback.
Responsibilities
Help customers on the path to digitalisation and ensure healthy customer relations
Responsible for sustainable onboarding of new customers and providing online training
Engage customers in the temporary hypercare phase post-onboarding
Smooth handover to the account management team
Provide follow-up training for existing customers as requested
Gather product feedback for product management team
Develop best practice scenarios with the customer success team
Requirements
Degree in economics or completed vocational training in the property sector
At least two years of professional experience in customer service, sales or the property sector, ideally in a B2B SaaS environment
Strong ability to explain technical contexts in simple language and adapt them to industry-related use cases
Communicative with strong organisational talent
Very good command of German (C2) and a good command of English (B2)
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