Hybrid Customer Enablement Manager

Posted 47 minutes ago

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About the role

  • Customer Enablement Manager helping customers with digitalisation at a growing PropTech company. Onboarding customers and ensuring they successfully use the software while gathering feedback.

Responsibilities

  • Help customers on the path to digitalisation and ensure healthy customer relations
  • Responsible for sustainable onboarding of new customers and providing online training
  • Engage customers in the temporary hypercare phase post-onboarding
  • Smooth handover to the account management team
  • Provide follow-up training for existing customers as requested
  • Gather product feedback for product management team
  • Develop best practice scenarios with the customer success team

Requirements

  • Degree in economics or completed vocational training in the property sector
  • At least two years of professional experience in customer service, sales or the property sector, ideally in a B2B SaaS environment
  • Strong ability to explain technical contexts in simple language and adapt them to industry-related use cases
  • Communicative with strong organisational talent
  • Very good command of German (C2) and a good command of English (B2)

Benefits

  • Flexible & hybrid working
  • 60 days workation per year in the EU
  • 2 days social leave
  • Company events & sports offers
  • Corporate benefits
  • Company pension scheme
  • Childcare allowance
  • EGYM Wellpass membership discount
  • Diverse development opportunities

Job title

Customer Enablement Manager

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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