Hybrid Key Account Manager – Mid

at Nord Security

• Job title: Key Account Manager – Mid
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €2,400 - €3,200 per month
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Vilnius, Lithuania

About the role

• Key Account Manager for B2B commercial team, enhancing corporate cybersecurity solutions in strategic partnerships. Focus on client engagement and impactful business solutions.

Responsibilities

• Develop and maintain strong relationships with key customers to understand their business needs and objectives;
• Provide ongoing account management and sales support to the existing customer base to ensure their retention;
• Identify and pursue new sales opportunities within existing accounts;
• Keep customers informed about product updates, new features, and enhancements;
• Manage customer relationship data effectively within the CRM system (e.g.., Salesforce);
• Collaborate cross-functionally with other departments to ensure customer success and satisfaction;
• Document processes, customer interactions, and best practices to ensure knowledge sharing and consistency;
• Contribute to the continuous improvement of customer engagement strategies and initiatives.

Requirements

• Strong knowledge of customer relationship management and sales principles;
• Proven experience in a B2B or sales environment, preferably in technology or SaaS sectors;
• Excellent written and verbal communication skills in English;
• Ability to understand customer needs, deliver value, and build long-term partnerships;
• Proactive, self-motivated, and capable of identifying upsell and cross-sell opportunities of different B2B products;
• Experience using CRM software (e.g., Salesforce) is a plus;
• Strong organizational and time management skills.

Benefits

• Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand;
• Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;
• Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best;
• Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check;
• Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;
• More free time. Stay with us and additional vacation days will be added to your calendar;
• Additional paid leave. Additional days are covered by us in cases of illness or special occasions;
• Flexibility. Flexible working time arrangement.