Junior Deployment Manager at Profitero managing client projects and implementations for a SaaS commerce platform. Responsible for project success, client communication, and team collaboration.
Responsibilities
Deployment management from start-up to close-out
Manage new client implementations, from client input gathering, requirements specification, development through to delivery
Prepare all requirements documentation in accordance with agreed team procedures
Manage the implementation to ensure a successful outcome for internal and external customers
Provide advice in respect of specifications, cost, timings and implementation of customer solutions
Deployment organisation, planning and monitoring
Produce timing plans in conjunction with resourcing managers and other key stakeholders
Ensure timely & proactive updates of all projects in the deployment Pipeline
Monitor and track the progress of assigned setups against the planned time and cost, ensuring timely communication in relevant Slack channels
Proactively update and advise all stakeholders of project status
Follow the Deployment team’s best practices for all setups at all times
Risks and issue management
Analyse risks and issues, communicate avoidance and take mitigating actions
Change control
Highlight and help to resolve any deviations from the agreed scope
Manage the change control process for implementations
Process improvement and value-added services
Initiates and implements best practice and continuous improvement within the team
Help with new colleague onboarding
Take ownership for your own knowledge enhancement related to Profitero products & services
Requirements
Proven track record in project management (2 + year's experience)
Formal Project Management methods
Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management
Microsoft Project, Excel and Word at intermediate level
Excellent organisational skills, decision-making, problem-solving and negotiation skills
Ability to prioritise and delegate
Multicultural awareness
Excellent communication skills (including a good standard of written and spoken English)
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