Area Manager overseeing Live Operations for third - party partners in grocery delivery at Deliveroo. Responsible for performance optimization and strategic projects in the Retail category.
About the role
- Manager overseeing loan fulfillment processes for a federal Crown corporation in agriculture. Leading a team to deliver seamless lending solutions and compliance with regulations.
Responsibilities
- Elevate how we deliver lending
- Use strong commercial financing knowledge to build clarity, consistency, and confidence across the end-to-end fulfilment process
- Lead a regionally dispersed loan fulfilment team, overseeing loan maintenance and administration—including documentation, disbursements, and amendments—while delivering a seamless, service-first experience for internal partners and customers
- Coach and mentor employees on best practices, systems, and policies so the team can do their best work every day
- Work with the divisional leadership team to execute the enterprise goals and strategy
- Manage daily operations and workload priorities
- Monitor service levels, quality and turnaround times using clear metrics—identify trends and implement actions to improve the customer and partner experience
- Streamline workflows, standardize practices across locations and partner on system/process enhancements
- Partner with relationship managers, credit and legal to resolve complex fulfilment issues, clarify requirements, and keep deals moving efficiently
- Identify employee development requirements, set goals and evaluate performance
- Build team capability through onboarding, coaching, training and knowledge sharing—applying consistent policies, procedures, and documentation standards
- Ensure compliance with policy and regulatory requirements and build a strong control and execution culture
Requirements
- A degree in administration or business
- At least four years of related experience (or an equivalent combination of education and experience)
- A proven track record in agricultural or commercial financial and lending services
- Specialized knowledge of lending processes, security, banking and loan amendments, including legal documentation
- Continuous improvement training or experience (e.g., Lean, Six Sigma, process mapping) preferred
- Experience leading teams across multiple locations (hybrid/remote), with strong change leadership skills preferred
- Exposure to regulatory requirements, controls testing, or audit readiness within a financial services environment preferred
- Bilingual (English/French) is considered an asset
Benefits
- Competitive total rewards packages: market-aligned and performance-based salary and incentive programs
- Flexible and comprehensive group benefit and savings plans
- Well-being support through benefits and wellness programs
- Learning and development opportunities to help you thrive
- Hybrid work options
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