Product Support Specialist working closely with diverse customers to enhance product value and experience at Clay. Interacting with teams to gather feedback and improve user experience.
About the role
- Customer Experience Analyst at Gocase managing B2B client interactions and logistics. Seeking proactive individuals with a focus on quality customer service.
Responsibilities
- Handle B2B corporate customers via digital channels (WhatsApp Business, email, RD Station Conversations, HubSpot).
- Follow orders from start to finish, ensuring alignment between the client, sales, and operations.
- Log interactions, requests, and statuses in internal systems, keeping records up to date.
- Support the resolution of logistics issues, deadlines, and product customization.
- Ensure clear, concise, and empathetic communication in every interaction.
- Provide feedback to improve customer service processes and the customer experience.
- Maintain ticket organization and adherence to defined SLAs.
Requirements
- Bachelor's degree in progress or completed in Business Administration, Communication, Management Processes, or related fields.
- Strong written and verbal communication skills, with an empathetic attitude and a solution-oriented approach.
- Ability to organize and manage multiple simultaneous requests.
- Familiarity with digital customer service tools (chat, email, WhatsApp).
- Attention to detail and discipline for recording and tracking tickets.
- Previous experience in B2B customer service, after-sales, or customer service (SAC).
- Experience with CRM systems (HubSpot, RD Station, or similar).
- Basic knowledge of logistics and production processes in e-commerce.
Benefits
- Meal/food allowance.
- Transportation allowance.
- Home office allowance.
- Wellhub: a global network of over 50,000 gyms, studios, personal trainers, and wellness apps.
- Starbem: an app focused on mental health and corporate well-being.
- Onhappy: access to leisure travel with greater convenience, cost savings, and exclusive benefits.
- Urbis discount platform (restaurants, stores, pharmacies, etc.).
- Health insurance 100% covered by the company.
- Dental plan 100% covered by the company with no co-pay for the employee.
- Day off during your birthday week.
- Extended maternity leave (6 months).
- Extended paternity leave (20 days).
- Employee discount on products.
- Free Gocase products every month!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
ERP Production Support Specialist ensuring accurate transactions and inventory records during ERP go - lives at Morgan Advanced Materials. Training Shop Floor Coordinators and streamlining operations for long - term success.
Peer Recovery Support Specialist aiding patients in mental health and substance use recovery at Gateway Foundation. Responsible for assessment, planning, and support services under supervision.
Customer Support Representative first point of contact for reybex customers in Germany. Managing onboarding, support requests, and customer relations in a hybrid setup.
Customer Service Analyst for managing client orders from entry to delivery. Working collaboratively with internal departments at Dexco, a leader in construction materials.
Customer service analyst managing client inquiries via email and WhatsApp for logistics solutions. Responsibilities include performance tracking, data analysis, and internal teamwork.
Provide B2C Customer Service & Back - Office support for sustainable textile company. Engage in order processing, customer communication, and shop maintenance in Vienna.
Customer Support Manager responsible for analyzing technical inquiries and providing structured solutions at JUPUS Legal Tech. Collaborating with teams to enhance client support processes.
Mid - Market Customer Experience Manager managing customer portfolios for CurbWaste, enhancing value and partnerships throughout the customer lifecycle.
Customer Care Agent for a major home appliances company providing support via phone. Handling customer inquiries and after - sales requests while collaborating with various departments.