Implementation Consultant leading client projects to deploy YOOBIC platform solutions. Collaborating with teams to ensure successful implementation and client satisfaction with a tech - driven startup.
About the role
- Technical Officer responsible for providing IT support and maintenance of computer systems. Engaging client needs and ensuring service quality across various IT functions.
Responsibilities
- Provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc.
- Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc.
- Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory)
- Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management)
- Perform root cause analysis and troubleshooting across systems to resolve incidents
- Engage and liaise with all personnel, including VIP personnel
- Follow the escalation matrix and keep the customer informed
- Take ownership of Incidents and Service Requests, providing continuous feedback until resolution
- Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices
Requirements
- NQF 4: Grade 12 National Diploma
- 1 years’ experience in IT end user support with an understanding of SLA call management on different service desks
- A+ N+ Certification in ITIL Service Management and Service Delivery modules
- ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
- Professional Memberships in Relevant Industry
Benefits
- Willing to travel
- Working Shifts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Field Service Engineer collaborating with customers to install and maintain semiconductor manufacturing equipment for Applied Materials. Utilizing digital analytics and troubleshooting techniques for optimal service.
Internship as Implementation Engineer in Helpshift's Customer Success Team, focusing on programming and customer integration solutions.
Team Lead Implementation Engineer leading IoT deployments for energy and maritime industries. Focus on standardizing processes and ensuring data integrity across multiple sites.
Customer Engineer managing enterprise clients' technical needs and integrating solutions for a data collaboration platform. Focused on optimizing usage and enhancing customer relationships through technical excellence.
Implementation Specialist at EspriGas delivering customer onboarding and operational excellence. Collaborating cross - functionally to ensure a smooth transition and support for customers.
Implementation Manager at Numeral supporting e - commerce clients with onboarding and tax compliance. Lead complex implementations while ensuring timely and successful project launches.
Functional Implementation Specialist supporting AI - driven SaaS implementations at Creai. Actively engaging clients and leading onboarding and project delivery for successful outcomes.
Senior Captive Implementation Manager overseeing captive business implementations in insurance sector. Managing project lifecycles from engagement to regulatory submission and closing.
Implementation Specialist responsible for configuring UKG Ready platform and training clients on various modules. Collaborating with Sales for smooth client hand - offs and ensuring user adoption.