Implementation Manager overseeing the onboarding process for new clients of Euna Solutions, engaging in project management and product configuration to ensure client success.
About the role
- Implementation Manager at Numeral supporting e-commerce clients with onboarding and tax compliance. Lead complex implementations while ensuring timely and successful project launches.
Responsibilities
- Own the Launch: Lead the end-to-end onboarding journey for a high-volume book of business, ensuring every merchant hits their "Go-Live" date with 100% accuracy.
- Be the Expert: Act as a trusted advisor for clients, guiding them through tax registrations, data transfers, and platform configuration.
- Drive Velocity: Obsess over "Time-to-Value." Identify bottlenecks in our process and work cross-functionally to remove them.
- Bridge the Gap: Translate complex customer needs into actionable feedback for our Product and Engineering teams.
- Build the Engine: Create the documentation, help center articles, and internal playbooks that allow us to scale without losing our "white-glove" touch.
- Technical Troubleshooting: Dig into data imports and integration settings to ensure our customers' financial data is flowing perfectly.
Requirements
- 2+ years of experience in Implementation, Onboarding, Customer Success, or Operations. Startup experience is a massive plus.
- High Operational Rigor: You are a project management pro. You don't let balls drop, and you thrive when juggling 20+ active implementations.
- Technical Empathy: You can explain complex logic (like tax nexus or API integrations) to a non-technical founder with ease.
- Bias for Action: When you see a broken process, you fix it. You don't wait for permission to make things better.
- The "Craft" Mindset: You care about the details. In tax compliance, "almost right" is wrong.
Benefits
- Career Trajectory: Join a Benchmark-backed team where your work directly impacts the company's valuation and growth.
- High-Caliber Peers: Work with alumni from Stripe, Airbnb, and Notion who value high-craft execution.
- Ownership: We don't micromanage. We give you a goal and the autonomy to figure out the best way to get there.
- Remote-First Culture: We value output over "hours in a seat," with strong mentorship and growth opportunities.
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