Scientific Implementation Manager at Uncountable utilizing scientific expertise for business development and product enhancement. Leading implementation processes and improving customer engagement through data - driven insights.
About the role
- Implementation Manager ensuring onboarding and success of new clients at CINC. Collaborating with internal teams and clients for strategic management and relationship building.
Responsibilities
- Serve as the primary point of contact for assigned clients during setup & implementation period
- Build implementation plan based on client's individual structure & goals; ensure milestones are met for optimal client success
- Act as liaison between internal teams to ensure client needs are being met; coordinating amongst Compliance, Training, Client Marketing, and Technical Support
- Act as trusted advisor and subject matter expert to clients in relation to the full suite of CINC products, solutions, and best practices
- Build strong, trust-based relationships with clients to drive product adoption and drive results toward continued business growth and high client satisfaction
- Determine when the client has completed the implementation period and hand-off to Account Manager
Requirements
- 2+ years of account management and product management in a SaaS organization
- Bachelor's degree in a related field preferred
- Demonstrated ability to manage a high volume of activities and clients with varying priorities
- Desire and ability to be a hands-on contributor
- Strong communicator who can give an excellent presentation and write an eloquent email
- Strong understanding of the web, HTML, browsers, cross-browser compatibility, etc .
- Empathy with a flair for understanding what a client really needs and why they need it
- Ability to work with cross-functional teams
- Demonstrated ability to create, develop, and enhance customer relationships
- Self-starter
- Commitment to CINC's mission and core values
- Experience with Salesforce Zoom preferred
- Experience with remote technology tools such as SalesLoft is a plus
- Real estate knowledge preferred, but not required
- Proven record of successfully being measured on retention/churn, satisfaction, adoption, usage, and upsell goals
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
SME Cross Domain Implementation Engineer Lead working with Department of War to enhance data and analytics capabilities across DoD. Designing secure data transfer solutions and leading technical teams for mission - critical projects.
Implementation Manager overseeing onboarding lifecycle for SMB waste haulers at CurbWaste. Managing customer relationships, data migrations, and cross - functional coordination throughout the process.
Customer Engineer managing post - sales technical relationships maintaining AI workloads for customers. Collaborating with teams to resolve issues and enhance product performance for enterprise clients.
Senior Advanced Customer Engineer providing mentorship and technical support to field engineers at Cognex. Responsible for project delivery, documentation, and customer communication.
Implementation Engineer translating global packaging regulations into machine - readable assessment logic for sustainability. Collaborating with a skilled team in a GreenTech startup.
Implementation Specialist onboarding clients during initial implementation of Axxess products and services. Collaborating with teams to ensure smooth client transitions at Axxess.
Client Implementation Manager leading complex financial services technology projects for State Street. Overseeing implementation programmes and collaborating with cross - divisional teams in London.
Implementation Consultant for Next Generation, Inc. supporting Ceridian DayForce deployments across clients. Responsible for managing the implementation lifecycle and ensuring client satisfaction.
MES Implementation Specialist at Leonardo UK supporting Siemens Opcenter deployment in digital manufacturing transformation. Collaborating with cross - functional teams and external partners in a multi - vendor environment.