Workday Operations leader ensuring quality and governance of foundational Workday data. Leading the support model and collaborating with various internal teams for streamlined operations.
About the role
- IT Operations Lead managing Wave’s IT ecosystem for live entertainment production. Responsible for maintaining system stability, security, and performance in both on-site and cloud environments.
Responsibilities
- Manage and evolve Wave’s IT ecosystem — including servers, storage, Perforce environments, studio workstations, and cloud integrations.
- Maintain and support the specialized hardware and software used in live VR concert production, including motion capture systems, render nodes, and streaming setups.
- Design, monitor, and maintain reliable, low-latency studio networks (LAN/WAN/Wi-Fi).
- Oversee Perforce version control servers and workflows, ensuring efficient branching, replication, user permissions, and backups.
- Establish and enforce security best practices for credentials, data, and access control.
- Implement tools and scripts for automated deployment, patching, and performance monitoring to ensure proactive issue detection.
- Serve as the go-to person for IT and hardware support — from workstation setup to troubleshooting live production systems.
- Manage IT hardware/software procurement, vendor relationships, and lifecycle tracking for studio assets.
- Create and maintain detailed documentation of systems, processes, and runbooks for studio IT.
Requirements
- 5+ years of progressive experience in systems administration or IT infrastructure roles, ideally in gaming, VR, VFX, or live production environments.
- Hands-on experience administering Perforce.
- Strong knowledge of Windows, macOS, and Linux environments and deployment tools.
- Advanced understanding of network design and troubleshooting (firewalls, VLANs, VPNs, DNS, DHCP, and Wi-Fi optimization).
- Experience supporting production and render systems, VR hardware, and media streaming workflows.
- Proficiency in scripting or automation (Python, PowerShell, or Bash).
- Excellent communication skills with the ability to collaborate cross-functionally with engineering, creative, and operations teams.
- Proven ability to operate independently, prioritize effectively, and own projects from design to delivery.
Benefits
- Insurance
- 401k
- Unlimited PTO
- Laptop/desktop and other IT equipment as needed
- Subsidized monthly home internet
Job title
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Experience level
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Degree requirement
No Education Requirement
Tech skills
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