Principal Associate enhancing Debit Card issuance process at Capital One. Managing partnerships to improve efficiency and compliance in debit card operations while traveling occasionally to meet vendors.
About the role
- Energy Manager at Octopus Energy assisting customers through phone and email inquiries. Roles focus on resolution and responsibility for customer energy queries.
Responsibilities
- Hablar con los/las clientes/as por teléfono y correo electrónico para resolver sus dudas.
- Trabajando en Operaciones, serás el **corazón de la compañía**: tu principal objetivo será ayudar a los clientes.
- Tendrás la responsabilidad total de los asuntos que lleguen a tus manos, resolviendo las dudas de los clientes en cualquier área del sector energético.
- Espera lo inesperado. Cada día **aprenderás cosas nuevas**. Te preguntarán cosas diferentes que quizá no sepas…
Requirements
- **Experiencia en atención al cliente** (al menos 1 año en asesoramiento telefónico o similar).
- Un enfoque centrado en el/la cliente/a, con paciencia y empatía.
- Capacidad de adaptación a un entorno dinámico y en constante evolución.
- Inglés valorado, pero no obligatorio.
Benefits
- 💰 Share options de Octopus Energy
- ☕ Desayuno y fruta en la oficina
- 🏥 Retribución flexible (comida, transporte, guardería, seguro médico...)
- 🚘 Ayudas para la compra de vehículos eléctricos
- 🏦 Plan de pensiones
- 🎓 Formación en producto y desarrollo profesional
- 🎉 Ambiente dinámico, cercano y divertido
- 🍽️ Eventos: Family Dinner y muchas más experiencias en equipo
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
OT
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