Tech Sales Lead managing B2B relationships in technology solutions. Driving revenue through client consultations and team leadership in a high - energy environment.
About the role
- Principal Associate enhancing Debit Card issuance process at Capital One. Managing partnerships to improve efficiency and compliance in debit card operations while traveling occasionally to meet vendors.
Responsibilities
- Manage day-to-day interactions with Third-Party Debit Card Fulfillment Partners, monitoring SLAs and KPIs, overseeing quality execution, and implementing corrective action plans.
- Serve as a subject matter expert effectively partnering with cross-functional teams, third-party suppliers, payment networks, and our core processor, leveraging influencing skills to drive complex planning strategies and issue resolution.
- Develop and present business proposals to Senior Leaders recommending process improvements, budget requirements, and implementation plans.
- Collect and analyze operational data and generate insights for inclusion in Monthly Business Reviews (MBRs), Risk Forums and building monitoring dashboards.
- Manage team compliance activities, including controls development, job aids, process mapping, business continuity planning, audit leadership, and control testing.
- Travel about three times a year to meet with vendors in their locations.
Requirements
- High School Diploma, GED or equivalent certification
- At least 2 years of project or process management experience
- At least 1 year of banking operations or payments experience
- At least 1 year of experience using Google Suite
- Bachelor’s Degree or Military experience (Preferred)
- At least 4 years of project or process management experience (Preferred)
- At least 1 year experience in debit card fulfillment, debit card transaction processing OR payment network management (Preferred)
- At least 2 years of experience managing external stakeholders (Preferred)
- Six Sigma, Lean, BPM, or PMP Certification (Preferred)
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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