Call Center Quality Auditor assessing call center agents' quality and performance for Proctor Loan Protector. Monitoring calls and making enhancements to training materials for better customer interactions.
About the role
- Advanced level position performing physical and remote audits of insured’s business for EXL Insurance. Responsible for collecting and reporting information to the insurance carrier.
Responsibilities
- Performs audit activities as assigned by the Area and/or Regional Manager.
- Audit responsibilities will include determining audit priorities and scheduling to meet stated deadlines, preparation of appointment letters, performing detailed review of all related business records, and preparing written reports of findings.
- Meets with business owners/managers to review audit results and implement any actions required.
- Transmits completed reports to Quality Review for handling by the required due date.
- Corrects and completes audits previously returned for correction and transmits back to Quality Review in a timely manner by Auditor expectations and SOP.
Requirements
- Applicants must have 5+ years’ experience performing remote/field Premium Insurance Audits to be considered for this Elite Premium Auditor role
- Ability to work independently from home
- Experience with the MS Office Suite (excel, word, outlook, etc.)
- Must be self-motivated, self-disciplined and exhibit a willingness to learn
- Excellent time management
- Excellent verbal and written communication skills
- High School Diploma or GED required.
Benefits
- 17 days paid vacation, plus 10 paid holidays
- Work from home when not in the field
- Competitive base compensation, including performance-based bonuses.
- Benefits package that includes medical, dental, vision, disability coverage, and 401k
- Career advancement opportunities
- Laptop and other necessary office equipment provided
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