Senior Financial Auditor at Exco Fiduciaire du Sud - Ouest, contributing to growth of companies in France. Involved in audit processes, team leadership, and client relationships.
About the role
- Call Center Quality Auditor assessing call center agents' quality and performance for Proctor Loan Protector. Monitoring calls and making enhancements to training materials for better customer interactions.
Responsibilities
- Responsible for assessing the quality of the performance of call center agents
- Monitor inbound and outbound calls to assess associates’ demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures
- Make recommendations for enhancements to training materials
- Perform call monitoring and coaching evaluations for assigned staff
- Provide feedback to call center agents
- Participate in design of call monitoring formats and quality standards
- Provide trend data to Call Center management team
- Adhere to a set schedule and perform any other duties as assigned.
Requirements
- High school diploma/GED required
- 2 – 3 years Call Center experience
- Proficient with MS Office Suite
- Exceptional telephone demeanor
- Focus on quality and customer service
- Exceptional listening and analytical skills
- Solid time management skills
- Ability to maintain a high level of confidentiality
- 1 – 3 years’ experience in a similar position
- Ability to use discretion, exercise good judgment and resourcefulness.
Benefits
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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