Training Instructor at Gelato Borelli, focusing on franchise team training and operational excellence. Requires strong gastronomic knowledge and effective communication skills in a dynamic environment.
About the role
- Instructional Design Specialist developing online training courses for Simbli users in a hybrid role. Collaborating with Product and Customer Success teams at eBOARDsolutions, enhancing customer engagement.
Responsibilities
- Design, build, and maintain interactive online training courses for Simbli users on how to use the software in our LMS.
- Create and manage certification programs tailored to strategic partner enablement.
- Produce engaging video content and product feature overviews aligned with product release cycles.
- Maintain and update Simbli’s online Knowledgebase to reflect product enhancements and best practices.
- Perform functional testing of new product releases to validate training material alignment.
- Deliver occasional customer training to keep a pulse on user needs and questions.
- Collaborate with Product and Customer Success teams to ensure all training materials reflect accurate, customer-centric workflows.
- Apply instructional design principles and adult learning best practices to all content.
Requirements
- Experience designing instructional content or professional training materials, preferably in a SaaS or tech setting.
- Skilled at developing and delivering software training programs.
- Adept at software enablement and user adoption strategies.
- Knowledge of and experience using LMS platforms like LearnUpon, Docebo, or TalentLMS.
- Skilled in authoring tools such as Articulate, Camtasia, or Adobe Captivate.
- A clear, engaging communication style that’s both professional and approachable.
- Highly organized, detail-oriented, and capable of managing multiple projects and deadlines.
- Passion for translating technical or complex topics into accessible, engaging learning experiences.
- Comfortable presenting content both virtually and in-person.
- Driven to understand how customers use Simbli and continuously improve learning tools based on their needs.
Benefits
- Great collaborative team atmosphere
- Opportunity to telework
- 10.5% of annual salary applied to an employer-sponsored tax-sheltered retirement plan (effective after first 90 days)
- Major medical and dental coverage (employee only) with paid HRA contribution of up to $1,500 per calendar year.
- Association offers additional supplemental insurance.
- Employees are responsible for all supplemental insurance premiums.
- $25,000 life insurance (employee only)
- Ten (10) annual leave days per year (5/6 day per month), cumulative to 30 days
- Fifteen (15) sick days per year (1 ¼ days per month), cumulative to 90 days
- Three (3) personal days per year (July 1 to June 30), non-cumulative
- Wholesale Club Membership – Reimbursement for up to $50 per year for membership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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