Implementation Team Manager responsible for delivering transformation goals and coordinating operations in Energy & Utilities. Leading teams and supporting training to enhance client operations.
Responsibilities
Support the Implementation Lead in delivering programme milestones and transformation goals.
Coordinate and execute operational tasks aligned with the client’s operating model.
Act as a key contact for team-level queries related to client processes, systems, and training.
Assist in the rollout of new procedures, systems, and training materials.
Monitor progress against implementation plans and escalate risks or issues appropriately.
Facilitate team briefings, feedback sessions, and knowledge sharing to ensure alignment and engagement.
Champion adoption of new processes and tools, encouraging best practice and continuous improvement.
Provide hands-on support during system changes, training rollouts, and process transitions.
Adherence to company targets and KPIs.
Requirements
A minimum of 2 years’ experience team leading within the client’s operating model in a utilities or broadband team.
Strong communication skills, with the ability to clearly relay information and support others through change.
Ability to work collaboratively across teams and functions.
Comfortable working in a fast-paced, evolving environment with multiple priorities.
Good organisational skills and attention to detail.
Leadership and strong skills in specific HR-related areas to aid people development.
Excellent communication and interpersonal abilities.
Ability to work independently and as part of a team.
Openness to undertake training relevant to the role, including consulting, communication, and transformation methodologies.
Willingness and ability to travel nationally and overseas as required.
2 to 4 years’ experience in the relevant field/industry.
Exposure to transformation programmes or change initiatives.
Experience in training delivery or process documentation.
Familiarity with digital tools and systems used in broadband or utilities operations.
Benefits
Starting on 28 days annual leave per year (inclusive of Bank Holidays)
Death in Service - times two of your salary (subject to criteria)
Enrolment to a contributory pension scheme (starts after 3 months)
Free Eye Care – Receive Specsavers vouchers for eye tests and a contribution to glasses if needed for VDU use.
Employee Assistance Programme - provides highly confidential help and advice for legal, financial, and medical concerns.
Plus, access to the MyMindPal app
Company Mental Health First Aiders
Enhanced Family Leave Pay with service
Access to a Health Cash Plan Scheme
Free tea and coffee, breakfast and sandwiches at head office.
Free car parking and electric car charging point at head office.
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