About the role

Clinical Services Manager overseeing nephrology clinic operations and providing coaching on clinical competencies. Ensuring safety readiness and improvement of clinical outcomes through effective teamwork.

Responsibilities

The Clinical Services Manager is both an educator and a quality outcomes specialist.
Responsibilities include, but are not limited to: Support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes.
Conducting internal audits, facilitating quality improvement initiatives, coaching staff on best practices, removing barriers to performance goals, and collaborating with leadership to drive accountability across facilities.
Safety Response & Readiness: Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
Coaching & Upskilling Clinic Teammates: Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
Clinical Outlier Support: Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching. Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles.

Education to commensurate with RN/LPN license
Minimum 2 years (3 yrs. Preferred) Nephrology Experience
Experience leading clinical function or managing nurses
Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively
Bachelor’s degree in associated field
Experience in CQI methodology and techniques
Basic understanding of state and federal regulations and requirements
Current license as LPN or RN in state of practice
Current driver’s license, reliable transportation, and vehicle insurance in the state of residence.
Current CPR certification CNN or CSN, Bonet Certification within 2 years of employment.

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.