Hybrid Implementation Consultant

at Roche

• Job title: Implementation Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $96,800 - $179,800 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Indianapolis, United States

About the role

• Implementation Consultant demonstrating Roche's value through complex automated lab solutions. Collaborating with stakeholders to optimize customer processes and performance in global healthcare settings.

Responsibilities

• Demonstrates and positions the end-to-end value of the Roche portfolio of solutions (systems) and Roche Consulting services to our customers
• Creates value by focusing on implementing complex automated laboratory solutions to improve the customers' desired future state
• Partners with customers and internal stakeholders (sales, global Roche Consulting teams, RSN, marketing, IT, and other teams) to address customers' unique priorities, challenges, and needs through continuous improvement efforts
• Provides implementation support to customers and installation teams
• Verifies and validates that the proposed Roche solution meets or exceeds customers' expected results before implementation
• Identifies opportunities to optimize the implemented Roche solution and collaborates with Roche partners to take action
• Collaborates with Roche Consulting team members to develop metrics, collect data to identify root causes of problems and measure performance against process requirements

Requirements

• Bachelor’s Degree in Engineering, Business, Operations Management, Sciences, or a closely related scientific/technical discipline
• 5 years of experience in Operations, Engineering, Quality, Regulatory or equivalent
• Experience successfully leading cross-functional teams in driving results
• Experience with process mapping, statistical, and reporting tools
• Able to travel +75% of the time
• Master’s degree in business or healthcare discipline (MBA, MHA, MHSA, MPH) (preferred)
• 5+ years of management experience delivering and managing consulting services using Lean Six Sigma or similar continuous improvement analytical tools/processes in a laboratory and/or healthcare setting (preferred)
• Black Belt, Master Black Belt, and/or Champion certification in Lean Six Sigma or other similar, advanced continuous improvement certification (preferred)
• 3+ years of commercial experience in a sales, service-oriented, or consulting environment (preferred)
• Proficiency using Laboratory Information Systems (LIS) and Middleware; familiarity with Roche Infinity (preferred)
• Strong organization and analytical skills to uncover key technical, operational, and strategic issues (preferred)
• General understanding of IVD Laboratory Solutions and their workflow/functioning; within the lab and at an institutional level (preferred)

Benefits

• A discretionary annual bonus may be available based on individual and Company performance
• A company car is provided with this position